ABOUT ENERGY STAR PARTNER RESOURCES

Search by Topic:

What are EPA and DOE doing about lights that fail? Is the government following up with these companies? Follow

The ENERGY STAR program takes product failures seriously by monitoring all CFL early failures. If you experience an early failure of an ENERGY STAR qualified CFL, please bring it to our attention by e-mailing us at cfl@energystar.gov. Please include the manufacturer's name and product model number. You can also visit the manufacturer's web site to find customer service contact information to inquire directly with them about a refund or replacement. ENERGY STAR CFL's must last a minimum of 6,000 hours. At an average usage of 3 hours per day, the CFL should last about five and a half years. Many qualified CFLs exceed 6,000 hours, and manufacturers may assert higher hours on the packaging. Manufacturers producing ENERGY STAR qualified CFLs are required to offer at least a 2-year limited warranty (covering manufacturer defects) for residential applications.

Have more questions? Submit a request