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Who makes a determination of a defective unit for purposes of ENERGY STAR verification testing on non-lighting products? Follow

EPA is responsible for reviewing and making determinations regarding defect claims. If a laboratory finds that a unit is inoperative or does not operate according to the manufacturer's design and operating instructions when conducting verification testing, the issue must be reported to the certification body (CB) and to EPA via enforcement@energystar.gov for resolution. EPA will then provide further direction regarding testing requirements. In most cases, EPA will not permit repairs or modifications to units after procurement.

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