If your ENERGY STAR qualified CFL product burns out before it should, look at the CFL base to find the manufacturer’s name. Visit the manufacturer’s web site to find the customer service contact information to inquire about a refund or replacement. We can also help you track down the manufacturer’s contact information. Manufacturers producing ENERGY STAR qualified CFLs are required to offer at least a 2-year limited warranty (covering manufacturer defects) for residential applications. In the future, save your receipts to document the date of purchase.
In addition, the ENERGY STAR program monitors all CFL early failures. Please bring product failures to our attention by e-mailing us at Lighting@energystar.gov, be sure to include the manufacturer’s name and product model number.